Explain and  describe at least two behaviors per Shingo Principle, per level (top management, middle management, operations). Describe the system (or lack of it) that causes the behavior For:

1- Cultural Enablers include principles Respect every individual and lead with humility.

2-Continuous Improvement include principles Assure quality at the source, Improve flow & pull, Seek perfection, Embrace scientific thinking and Focus on process.

3-Enterprise Alignment include principles Think systemically, Create constancy of purpose and Create value for the customer.

QUESTION 1

-Respect everyone: This principle states that everyone in the firm, regardless of their status, is treated with respect. Employees should be treated with respect, and their thoughts and talents should be valued.

-Lead with humility: This principle states that leaders should not be arrogant toward others and should be prepared to listen to and learn from everyone in the organization.

-Ensure quality at the source: This idea states that quality should be integrated into the process rather than assessed afterward. This implies that everyone in the organization is responsible for the quality and it should be looking for methods to improve it.

-Improve flow and pull: This idea states that work should flow easily through the organization and that the customer should pull the work rather than the corporation pushing it.

-Seek perfection: This idea states that the organization should always be seeking for methods to improve and should never be satisfied with its current situation.

-Embrace scientific thinking: This idea states that instead of relying on opinions or feelings, the organization should make decisions based on data and facts.

-Focus on process: This principle states that the organization should concentrate on the processes necessary to accomplish the objective rather than the goal itself. This enables the organization to improve continuously while also adapting to changes in the environment.

QUESTION 2

All of these concepts are focused at improving the overall quality of the product or service in a gradual and consistent manner.

The notion of ensuring quality from the source states that rather than trying to correct problems afterwards, quality should be integrated into the product or service from the start. The notion of improving flow and pull states that work should be structured in such a way that it flows easily, and that work should be pulled to the next phase in the operation as soon as it is ready. Pursuing perfection is striving for excellence and constant improvement in all elements of the product or service. Conflict resolution should be based on data and verifiable evidence, rather than guesswork or intuition, according to the scientific thinking principle. The notion of focusing on process implies that the entire process, rather than individual parts, should be studied and optimized.

QUESTION 3

Thinking strategically is the first concept of enterprise alignment. This implemented a number the organization as a whole how its many components interact. It also entails examining how the business interacts with its surroundings and how it might improve its performance by implementing various adjustments.

Create a change-resistant design

The second concept is to plan for the unexpected. This entails anticipating and planning for the organization's need to change. It entails putting in place structures and processes that may be changed as needed. It also entails keeping an open mind about future changes that may be required.

Optimize for efficiency.

Optimize for performance is the third premise. This entails ensuring that the company operates as efficiently as possible and achieves the best potential results. It entails searching for ways to boost productivity across the board, from operations to marketing to finance.

Accept the unknown.

The fourth guideline is to be open to change.

Accepting uncertainty is the fourth concept of enterprise alignment. This entails realizing that in business, there will always be some unpredictability and preparing for it. It entails a willingness to try new things and accept chances in order to succeed. It also entails being ready for shifts in the marketplace and economy.

Encourage collaboration.

The sixth premise is to encourage teamwork. This entails working as a group to attain a common goal. It entails sharing resources and information and making choices as a group. It also entails cultivating a culture of trust and collaboration.