Draft your resume (combination type) and cover letter to apply for the following job

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Draft your resume (combination type) and cover letter to apply for the following job.

 

 

 

Customer Service Representative- job post

Shoppers Drug Mart / Pharmaprix

 

 

370 Broadway E Unit 202, Vancouver, BC

Part-time

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Location:

370 East Broadway, Unit 202, Vancouver, British Columbia, V5T 4G5

Take ownership and find more ways to care about our local store owners in a career at Shoppers Drug Mart Central Office / Store Support. Provide great service, specific expertise and actionable advice to support Associate-Owners and their staff in delivering the best health, beauty and convenience services to Canadians.

Why this role is important?

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Primary Responsibilities:

• Provide customer support regarding products, services, policies and resolve complaints with minimal management assistance
• Demonstrated ability to upsell the customer to purchase more expensive items, upgrades or other add-ons in an attempt to make a more profitable sale
• Demonstrate functional responsibilities of products, services, fittings, EPOS, MMS, cycle counts, incoming orders, sales paperwork, cash control, government or funding programs, stocking and facing shelves as well as booking appointments
• Articulate company rewards (PC Optimum) and any promotional events
• Develop and maintain working knowledge of customer needs/issues and industry trends
• Participate on project teams, driving integrated services and case management
• Effectively communicate with internal and external customers
• Consult with and provide seamless backup to more senior Customer Service Representatives
  Skills, Knowledge & Education:
  Skills:
• Possesses well developed Customer Service Representative skills and depth of capability in several areas based on each stores' needs
• Basic Knowledge in PC skills (Excel, PowerPoint, Word, Web-interface)
• Possesses excellent verbal and written communication skills as well as strong telephone manner
• Demonstrates CORE Values and has the ability to make connections, build trust and be authentic

Education & Job Knowledge:

• Holds a High School Diploma
• Basic knowledge in all categories and vendor training in:
• Diagnostic & Therapy
• Daily Living Supplies
• Mobility
• Supports & Braces
• Incontinence
• Sleep
• CPAP/Respiratory (depending on location)
• Basic knowledge in Customer Relations Management program
• Health & Safety Certification
• Compression (Sigvaris) Training - offsite
• First Aid Training - offsite and if applicable
• AODA
• Customer Excellence
• Understanding of MMS functions

Experience:

• 0 - 2 relevant experiences (retail preferred)
  
   

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay, and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers, and community.