Business Case Project Overview: The owner of Lakewood IT wants to create an IT service department as one of their product offerings

Subject:Computer SciencePrice: Bought3

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Business Case

Project Overview:

The owner of Lakewood IT wants to create an IT service department as one of their product offerings.  This service department may exist at multiple, company locations and, possibly, in multiple buildings at the same location.  Management needs to determine whether we are suited to expand into this new specialty within six (6) months.  Currently, we have two customer-facing departments: IT Hardware/Software Sales and IT Parts.  If we choose to create a service department, this will add a third customer-facing department to Lakewood IT.  No longer will we need to refer customers to outside repair service companies.  We will be able to sell new IT hardware/software, sell replacement parts, and service the hardware/software. Truly, we will be a one-stop shop for all home IT needs!

As I think about it, I probably did not give you enough information about this proposed service department.  The service department will have both virtual and live technicians to fix the customer's IT issues.  This will require people to set up the home service appointments, technicians to assess, estimate, and fix the hardware/software, and coordinate with parts department to get the necessary parts for repair. The parts department may need to change their inventory and ordering process to accommodate the larger volume of parts needed with the new service department.

Task:

Lakewood IT's management is asking for additional information in your analysis.  They are tasking you with exploring and researching some options associated with their project.  Management wants you to research IT service implementation options.  More specifically, you must research Software as a Service (SaaS) solutions vs. non-SaaS solutions for IT service departments.  The paper must:

• Identify and describe, at least, two SaaS solutions and two non-SaaS solutions
• Describe, at least, two benefits and two limitations associated with each solution
• Identify one preferred SaaS solution and one, preferred non-SaaS solution as the best options for Lakewood IT.

The paper must not exceed 5 pages of content (the title page, abstract [if required], reference pages,  figures/tables, and appendices are not content pages).  In addition, the paper must use:

• Times New Roman, 12 pt font/typeset
• Double spaced lines
• The APA Manual, 7th edition's title page, header, margins, figure, table, and heading formatting
• The APA Manual, 7th edition's writing mechanic guidelines

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