Undertake an inspection of head office Assume that , given the CEO's concerns , you are to complete an inspection of head office (this will be the RTO as the simulated environment ) to identify environmental sustainability and resource usage issues and to identify and report on possible solutions You will therefore undertake an inspection of the RTO facility using the environmental sustainability and resource Usage Record Template

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Undertake an inspection of head office Assume that , given the CEO's concerns , you are to complete an inspection of head office (this will be the RTO as the simulated environment ) to identify environmental sustainability and resource usage issues and to identify and report on possible solutions You will therefore undertake an inspection of the RTO facility using the environmental sustainability and resource Usage Record Template. Record at least 3 actual or potential environmental sustainability and resource usage issues that you found during activity one Your assessor will advise you of the date and time of the inspection and will observe you conducting the inspection 3. Develop a customer questionnaire You are required to develop a questionnaire that can be given to customers to fill out when they have made a purchase in one of NatureCare's retail outlets The questionnaire should contain eight questions that measure customer satisfaction and can be answered on a sliding scale from 1 (which is don't agree at all ) to 10 (which is totally agree ). Customers should be able to circle the most appropriate response with a pen or pencil while they are in the shop and hand it back to the sales personnel when they are finished Develop questions that encompass s as many aspects of the customer's experience as possible Use language that is polite and friendly. There should be a space under the questions for responders s to give written feedback on their experience (s) if they wish Create a new Word document for this activity and save it as Customer Questionnaire The questionnaire should fit on two sides of an A4 page 4 . Send an email to the CEO (your assessor The text of the email should be in grammatically correct English , written in an appropriate (polite business -like ) style It should introduce and summarise the contents of the attachments and seek their feedback and approval to move forward with the project Attach the following to the email : staff training report usage record customer questionnaire The CEO will send you an email providing comments and approval to proceed with the training course that they select from your report