A service delivery model is a framework of policies, procedures and principles that guides how a service is delivered to clients. What is the service delivery model within a disability/youth organisation/sector? What are its principles? What documents within an organisation provide you with this information?

Service delivery model is a model of social life, the person and how the service fits within the person are fundamental to service 

delivery.

The principles of service delivery model are; People-centered service and the customer concept; consulting service users; establishing service standards; increasing access, ensuring courtesy; providing more and better information; increasing openness and transparency; correcting mistakes and failures; and obtaining the best possible value for money.

The service delivery document provide such information. The term "Service Delivery Document" refers to a document that explains the delivery process and the major actions involved in providing service.