List down information that will be transformed into knowledge management that needs to collect, store, share, utilize, and digitize in the following businesses:

1. Pharmacy

2. Beauty Salon

3. Kindergarten school

4. Grocery Store 

Pharmacy

Information that will be transformed into knowledge management that needs to collect, store, share, utilize, and digitize in Pharmacy can be classified into two categories such as (1) open information, and (2) closed information.

Information in open information category is made accessible to any entity without restrictions. However, this kind of knowledge can not be used in business process due to its general character and the dispersion of existing resources. Thus, it is necessary to transform this kind of information into knowledge management that needs to collect, store, share, utilize, and digitize in Pharmacy business.

Closed information represents a type of information that needs to be controlled in a controlled manner. It may be the most useful kind of knowledge, but it is often not useful because the resources needed to accomplish its collection are limited. Thus, this kind of information should be transformed into knowledge management that needs to collect, store, share, utilize, and digitize in Pharmacy business.

Information may be categorized into 2 types of knowledge. The first type is known as knowledge that can be used in Pharmacy business process, and is called "health knowledge." The second type is health knowledge, but does not have a direct application to Pharmacy business process, and can not be used in practical business activities by itself. This kind of information should be transformed into knowledge management that needs to collect, store, share, utilize, and digitize in Pharmacy business.

Example of  Information that will be transformed into knowledge management that needs to collect, store, share, utilize, and digitize in Pharmacy is as follow:

1. History of the Pharmacy
This is known as the history or former development of the Pharmacy
2. The Pharmacy's situation and future status of Pharmacy
This is known as the current situation and future status of Pharmacy. It will be used to make a prediction about how the Pharmacy will develop in future.
3. Dispute and customer information& documents  Here you put all kind "disputes", customer information, documents, etc.
4. Manufacturing operation and ownership of goods
This kind of information is used to show manufacturing department the status of goods they own.
5. Finance information and circumstances of financial transactions  This information is related to finance operations.
6. Patient's treatment situation, including prescriptions and drug-related after-effect information  This kind of information shows patient treatment situation, including drug prescription, medication dosages and clinical test results, etc.
7. Sales information of various products
This kind of information shows sales progress and statistic of products.
8. Quality assurance and insurance information This is used to show product quality inspection results, manufacturing process control, quality control status, etc.
9. Information that is related to the delivery process This kind of information shows the delivery process from purchase ordering to goods loading or unloading.
10. External information, including customers' information and drug production chain participants' information 
This sort of information is used to show the relationship between Pharmacy and other companies.
11. Information that is related to other departments This kind of information shows relationship between different departments, such as manufacturing department and sales department.
12. Information that is related to goods This kind of information shows goods characteristics and situation status storage, goods receipt, purchase, inventory control of goods handled by the pharmacy, etc.
13. Information that is related to customers This kind of information shows customer information and their treatment situation.
14. Information that is related to the pharmacy's reputation or image This kind of information acts as the primary communication channel between customers and Pharmacy in order to keep existing customers, increase new customer flow and enhance current Pharmacy's image.
15. Daily operation manuals  This kind of information describes how Pharmacy daily operates, such as how pharmacy dispenses drugs, inventory control structure and procedure, etc.
16. Information related with activity logs  This kind of information records the activity of all departments in Pharmacy and also includes information about Pharmacy's service and communication with their customers.

17. Other information This kind of information is those that needs to be managed by Pharmacy, but not mentioned in above use cases.

Beauty Salon

Examples of Information that will be transformed into knowledge management that needs to collect, store, share, utilize, and digitize in Beauty Salon is  as follows:

1. List of beauty salon employees who are engaged in management.

2. Procedures for the customer salon appointment.

3. Staff schedule for the day.

4. Information of Beauty Salon shop floor area, department, KSA and KSA inventory.

5. Information of Beauty Salon Shop Floor Management Committee members' names and appointed tasks. 

Kindergarten school

(List of Information that will be transformed into knowledge management that needs to collect, store, share, utilize, and digitize in Kindergarten school )

1. Achievement
2. Capacity Building
3. Learning Resources Utilization
4. Classroom Management (Assesment)
5. Student center/Program Center/Library
6. Learning Process (e-learning) 
 

Step-by-step explanation

4. Grocery Store 

Examples of Information that will be transformed into knowledge management that needs to collect, store, share, utilize, and digitize in   grocery Store is:
Most of the grocery stores are entering the e-commerce field due to the increasing number of online consumers. The information that will be transformed into knowledge management that needs to collect, store, share, utilize, and digitize in grocery Store is a customer's buying habit. But when it comes to customer's buying habit, an online grocer stores are not capable enough to collect this data directly from online and offline sources.
In this paper, we propose a solution to this problem by using the concept of Personalized Customer Service Network (PCSN). PCSN is a new concept that assists an online store to collect information about its customers. Let's look at the process of collecting data from PCSN:
1. Personalized Automatic Message Filling in Customer Service System
For this, we adopted the concept of automatic message filling. The customer can choose to fill in chat or email with feedback or comments during checkout or while shopping on the site.
2. Collect Customer Message System
To collect customer messages, we used a server-side chat system. This system received the data on the client side. To process these messages and convert them into meaningful information, we created an API chat function.
3. Customer Service System
The main function of this system is to store and update information sent by customers through email or chat in the database. This way, online stores are able to obtain information about customer tendencies in buying products.
4. Information Processing and Management System
This system continuously analyzes customer and product information to provide a customized customer service to customers. In addition, if there is an increase in the number of customers, then this system also automatically makes changes in the database to reduce possible errors when managing large quantities of data.
5. Customer Service System
The main function of this system is to serve as a support for stores and provide customized services for customers based on the previously collected information.
Therefore, the PCSN system is able to collect data from a chat system and store data in a customer service system. Moreover, customers are also able to access their information through the customer service system.
Through this paper, we showed how we can get important information about customer buying habits by implementing PCSN in online grocery stores.
Personalized Automatic Message Filling in Customer Service System 
Personalized Automatic Message Filling in Customer Service System

Customers may encounter problems or have questions while shopping on an e-commerce site. To solve this problem, a chat system is better than an email system because it is faster than an email system and more direct than a request form. Therefore, we selected a chat service to serve as the main communication tool between customers and online stores. Through the chat system, if customers need assistance by question or report any problems during checkout on the site, they can connect with customer service personnel through chat to get help.