Objective:

Please answer the following question based on your observations.

Submit the attached .docx to your Blackboard instructor.

Question 1: Describe – in no less than 4 sentences - how each of the five basic functions in the Supply Chain Operations (SCOR) model improves the customer experience.

Plan:

Source:

Make:

Deliver:

Return:

Question 2

Please respond to the following:

Select a goods-producing organization and a service-providing organization of your choice. Suggest ways each organization can make aggregate planning decisions using the variables described in Exhibit 14.3 (page413) in the textbook, OM.

Compare and contrast the operational and managerial impacts of the aggregate planning decisions in terms of customer satisfaction.

Be sure to respond to at least one of your classmates' posts.

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