BSBXTW301 Assessment Task 1: Knowledge Questions   Question 1 Which of the following is not true regarding an organisation's reputation and culture  a

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BSBXTW301 Assessment Task 1: Knowledge Questions

 

Question 1 Which of the following is not true regarding an organisation's reputation and culture 

a. it reflects how employees behave and what they value

b. it is always written

c. it can help you work to the best of your abilities

d. there are many things that contribute to the culture including leadership styles, attitudes of staff and the way employees interact.

 

 

 

Question 2 An organisation's or industry's code of conduct applies to all employees of the organisation or industry equally. It is binding and considers the ethical responsibility of employees.

Is this statement true or false?

 

 

 

Question 3 What is important to know about workplace policies and procedures?

a. they are individual and customised to each company and industry

b. they help you understand how to handle a problem

c. they can help you to follow legislation

d. they set the standard of behaviour

e. all of the above

 

 

 

Question 4 List two (2) ways to support team members.

 

 

 

Question 5 Decide whether the statements below are constructive or not a constructive way to give feedback:

a. Telling someone they have done something wrong in front of many other people not involved, which causes embarrassment. 

b. Having consistent one on one meetings to encourage giving and receiving feedback

c. Giving the tools and opportunity to fix a problem

d. Fixing a problem for them

 

Constructive	Not constructive

 

 

Question 6 List four (4) ways to collaborate effectively with colleagues working remotely.

1.

2.

3.

4.

 

 

 

Question 7 List one (1) advantage and one (1) disadvantage of three (3) methods/tools to work with others remotely.

a. collaboration via phone or mobile

b. collaboration via video conference

c. insert your own

	Advantage	Disadvantage
Collaboration via phone or mobile
collaboration via video conference
insert your own

 

 

Question 8 List four (4) issues that may impact the performance and outcomes of a team.

1.

2.

3.

4.

 

 

 

Question 9 How can you show respect when communicating with someone of a different culture or individuals with special needs or disabilities?

 

 

 

Question 10 Good teams include people with different skills which enables them to contribute them in different ways.

Is this statement true or false?

 

 

 

Question 11 List four (4) responsibilities of a team leader.

1.

2.

3.

4.

 

 

 

Question 12 List four (4) responsibilities of any team member.