question archive Reflect on the following questions

Reflect on the following questions

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Reflect on the following questions. Demonstrate your understanding of the concepts, as well as how these concepts will affect your thinking and practice in the future.

  • How do CSFs and KPIs support business decisions?
  • How can IT managers leverage CSFs and KPIs? (Your answer should be broader than just making decisions and include advantages such as improving employee motivation.)
  • Who should be involved in the process of creating CSFs and KPIs for a large business? What about a small business?
  • Should the IT department be consulted before a company finalizes its CSFs and KPIs? How could feedback from an IT manager affect the language of CSFs and KPIs?

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