1)Read the following scenario: You are the Director of IT Operations within your organization

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1)Read the following scenario:

You are the Director of IT Operations within your organization. There has been rapid change with the technologies that are deployed within your organization within the last 12 months. As such, some of the processes that have been in place have broken down. These include monitoring, alerting, problem management, incident management, and change management.

You have been tasked with improving the business relationship with your organizations stakeholders and at the same time improving operations to IT service levels.

1. Writing a page paper detailing how you will improve IT operations management within your organization. Include in your plan explanations on points below.

How you will improve the relationship between the business and IT?

1. Think about the service portfolio management process.
2. How will you measure service adoption, analyze feedback from customers, modify and align services according to customers' needs?

How you will improve and ensure system monitoring is in place and properly configured?

1. Review the key operation management processes.
2. Keep in mind how you will improve the following: configuration monitoring, availability monitoring, performance monitoring.
3. How you will ensure the IT teams are responding appropriately to meet your organizations SLAs?
4. Review the key operation management processes of availability management, change management, incident management, and problem management.
5. How will you ensure these processes are appropriately followed?
6. How will you improve these processes?