1) Read the case study :House, Hearth and Home case ". Identify the problem: What is this case about? 2. Get the facts (define the issue): What do you know about this person and/or situation? 3. Explore the issues, situation and ramifications of actions: Are any assumptions being made? Is a bias shown by any of the characters? Are there any fallacies or faulty thinking displayed in the case? 4. Act on a solution: What are the possible solutions to the case? Is any information missing that prevents you from offering a solution? 5. Look back to evaluate the outcome of solutions. How would you suggest the person solve this problem? Why would you make that recommendation?