suppose you are a manager in a bank how will you handle customer complaints. what are the steps you will take to handle organizations this problem?

How to handle complaints

As a manager,one is supposed to ensure that the clients are given a priority in everything that the bank does.Customers are the key determinants of success of the bank.Therefore in order to handle their complaints,the manager needs to listen to the customer complaints,sympathize with the client on behalf of the bank and offer the solution.The solution can be inform of advising the customer or forwarding the complaint if it is more serious to the management.He/she should ensure that the customer is satisfied and should not leave the banking hall unhappy.

Steps to be taken

• Offering training to employees on how to handle such problems if they happen in the future
• Offering a compensation to the customer if the disappointment leads to a financial loss
• Explain to the customer in how the problem occurred and promise them that it will never happen again
• In case the problem was forwarded to the board or management,then there should be a frequent follow up
• If the problem was as a result of human error,then action should be taken