question archive A new president of Big State University has made student satisfaction with the enrollment and registration process one of her highest priorities
A new president of Big State University has made student satisfaction with the enrollment and registration process one of her highest priorities
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A new president of Big State University has made student satisfaction with the enrollment and registration process one of her highest priorities. Students must see an advisor, sign up for classes, obtain a parking permit, pay tuition and fees, and buy textbooks and other supplies. During one registration period, 10 students every hour are sampled and asked about satisfaction with each of these areas. Twelve different groups of students were sampled, and the number in each group who had at least one complaint were as follows: 0, 2, 1, 0, 0, 1, 3, 0, 1, 2, 2, 0. Develop upper and lower control chart limits at the 99% confidence level for the proportion of students with complaints. Does the enrollment and registration process appear to be in control?
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