Successful Progect Management Gido, Jack & Clements, James 6th edition ( Principle Management ) Case study 2 "International Communication" from Pg

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Successful Progect Management Gido, Jack & Clements, James 6th edition ( Principle Management ) Case study 2 "International Communication" from Pg. 430 - 432. 

Questions base on case study are and should be answered in 4 paragraphs per question:

1. What are the communication errors Samuel made?

2. What should Angelique do when she gets the phone call from Penny asking her to come to Dallas to meet with Samuel?

3. Is there anything more Michael could have said or done in his conversation with Samuel about Angelique's phone call? Should Penny do anything about Samuel's communication style and insensitive comments?

4. What would be the elements of a good communication plan for managing a multinational project such as this?