question archive Imagine that you are a manager in a local restaurant
Imagine that you are a manager in a local restaurant
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Imagine that you are a manager in a local restaurant. There are many restaurants in town, making it a competitive business. You recognise that providing high quality, friendly service and having actively engaged employees is going to make the difference between your restaurant's success and failure. Your management team decides to first address organisational citizenship and employee engagement as drivers of high-quality customer service.
Task Requirements
First, think about what your restaurant can do to enhance the engagement and citizenship behaviours of your employees. Your management team next decides that it will be important to minimise dysfunctional employee behaviours if the restaurant is to succeed.
Second, identify some dysfunctional behaviours that should be minimised.
Third, think about what your restaurant can do to minimise the occurrence of these destructive behaviours.
Fourth, identify your top three suggestions/recommendations for the restaurant to succeed.
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Behaviors which are vitals for a successful leadership in a co-operation that bring changes are:
explan
These Behaviors include:
1.Have understandable vision and arrangement
Manager needs to be acquainted with their chief vision and arrangement in order to have a good communication with the workers and to understand them.
2. Create time to know and appreciate workers achievement.
Excellent managers recognize their moment, attention and real appreciation which needed if group members have to be involved to achieve group vision.
3. Engaging with their group in decision planning.
Good decisions can be suggested when plans come from group members and manager.
4. Recruit and select correct people.
When fresh group member is employed by managers for right skills and understanding, cultural healthy that will contribute to good performance (Alvinius, 2017).
