Suppose you are a human resource professional at a large retail chain. You want to improve the company's hiring process by creating standard designs for interviews, so that every time someone is interviewed for a particular job category, that person answers the same questions. You also want to make sure the questions asked are relevant to the job and maintain equal employment opportunity. Think of two questions to include in interviews for each of the following jobs.

For each question, state why you think it should be included.

a. Cashier at one of the company's stores

b. Buyer of the stores' teen clothing line

a. Cashier at one of the company's stores

Question 1: Will you be able to present your identity and age proof?

This is important because job of a cashier is very crucial to the organization as all the money is held with him. Therefore it is important to verify candidate's identity and background.

Question 2: Do you have any experience as a cashier?

This question will help the interviewer to select the candidate as an experienced candidate will be able to handle the job more efficiently.

b. Buyer of the stores' teen clothing line

Question 1: Are you satisfied with the variety of options available at the store?

This is important because this will help to know the customer's response and will help the store manager to serve them better.

Question 2: Would you like to give any suggestions or feedback for our services?

This question is most important. This will help the manager to identify the loopholes and take corrective actions according to the feedbacks of the customers.