Directions:

You are tasked with writing a “bad news” letter, while utilizing proper business etiquette. You must respond to one of the prompts provided and use the relevant information given in the prompt to complete your letter.

Respond to one of the following examples:

· You are the owner of Wonderworld Playground equipment. Tom and Joanne Adams purchased your Model 245 playground kit complete with fort, slide, and rock wall. They would like to exchange the slide because they claim it does not produce the speed they expected. Write them a letter denying them their request.

· Dan Aderman, a former employee of yours at Dream Vacations, has requested that you send a letter of recommendation on his behalf. Dan was employed at your company for five years. However, you did not directly supervise him and do not have enough knowledge of his work ethic to write a recommendation letter. Write him a letter denying his request.

Requirements:

· Must be typed and saved as a PDF or Word document.

· Must follow a business letter format.

· Must include a full company letterhead. (The more creative the better.)

· Company name, logo, address, and phone number

· Must utilize the guidelines for negative messages discussed in your text and during class.

· (Use indirect plan-opening buffer, follow with reasons, state the bad news, and end with a positive close.)