question archive  ll du LTE 2:02 AM myblack board

 ll du LTE 2:02 AM myblack board

Subject:MathPrice: Bought3

 ll du LTE 2:02 AM myblack board. ?mtdubai.ac.ae 93% Golfsmith's headquarters and Learning and Practice Facility houses the entire operation, including open office space, an area for about 250 phone-order-taking stations, the ware- house and order-assembly facility, a large retail showroom, and the Clubhouse Café, where customers can buy drinks and snacks and watch golf programming on several televi- sion screens. Visitors are enthusiastically greeted at the door zed by an employee wearing golf attire. Specialists are available to advise customers and assess their needs, if desired. All s a employees of Golfsmith, including those who take phone orders, are very knowledgeable and can "speak golfese" sd ess usi- em- ular ar- ms fluently der ded A tour of the facility gives the visitor a sense of the cor- cir- porate culture. The office space, even that of the officers, is ip- open. Communication across functional boundaries in this his environment is easy, and the officers are always available to ous all employees. Even the banks of phones where orders are received avoid conveying the feeling of anonymous minions ad stuck in their hidey-holes. The overriding sense is that every- her one associated with Golfsmith seems to live, breathe, and talk ow golf. The company's strong commitment to customer service ud. and its employees' high level of expertise and enthusiasm cre- Jar. ate a unique atmosphere. to Questions 1. Prepare a service blueprint for Golfsmith es a n 2. What generic approach to service system design does ing th's all and Golfsmith illustrate and what competitive advantages does this design offer? 3. Why is Golfsmith a good

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