1) Describe the types of customer service that come before, during and after the sale with your words

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1) Describe the types of customer service that come before, during and after the sale with your words. Why are they important to CRM? 

2.   What are business clusters? What are the advantages of locating in a business cluster that is part of your industry group? Provide several examples of business clusters in a variety of countries? with your words.

3.    Discuss the six strategic roles of a foreign facility with your words.