Q1 T-enabled value is not easily explained, nor understood

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Q1

T-enabled value is not easily explained, nor understood. There are 3 main components in beginning to recognize IT-enabled value. First, it is complex and requires innovation from the organization. Second, in order to create value from IT infrastructure, changes need to be made regularly and routinely rather than one big moment in time, in order for the value to be seen economically. Lastly, the positive effects of IT value can be realized when sustainable efforts are made to maintain innovative business practices over time. 

 

An IT project proposal is a way to ensure there is value in a proposal related to an IT initiative. There are different ways that value can be achieved but some highlighted strategies include, organizational tactics, sustainable IT infrastructure, budgeting processes, and effective management (Wager et al., 2017, p. 225). In a healthcare setting, this would be exemplified by administrators putting together a proposal that explains why an investment in both time and money is of value to the hospital. This proposal would include a highly developed plan and reasoning as to how the proposal will positively impact the healthcare community and why risk, if any, should be assumed by the organization to ensure the proposal is met. 

Factors that ensure value delivery in a healthcare facility include leadership that makes sure that the project is beneficial and worthy of the time, energy, and capital of the organization. Another factor is making sure management is accountable for getting positive results from the project, and that formal proposals are used to get the project done, and after the fact, that post-implementation audits are completed. 

The major roles of an IT department in a healthcare setting are Chief information officer (CIO), Chief technology officer (CTO), Chief information security officer (CISO), Chief clinical informatics officer (CCIO), and specifically the chief medical information officer (CMIO) (Wager et al., 2017, p. 252). The responsibilities of these officers as senior-level management include making sure that there is an effective IT plan that has been developed around the strategic goals of the organization. These leaders work with the organizations to implement new applications and technology, along with providing day-to-day support for hospital staff utilizing the system. They are responsible for managing the IT infrastructure by making sure updates are current and databases are highly functioning. The IT department also fulfills core functions including operations and technical support, applications management, overseeing specialized groups, and managing IT administration. 

As a healthcare administrator, I envision IT services to be governed by senior-level management IT team. This team would have access to staff and be solely concerned with the improvements and longevity of the IT infrastructure in place. The CEO and senior management team must be aware of how IT can change rules and assumptions about the competition (McFarlan, 2003). As an administrator, I would want to have routine meetings with this group to ensure that the infrastructure is working harmoniously with the rest of the organization. An important aspect of this relationship would be monitoring and finding room for improvement. An indication of good management is effective collaboration and by having a positive and working relationship with the IT team, success throughout the organization can be seen. 

Q2

 

he nature of information technology enabled value is vast and wide. Health information technology value can be tangible and intangible, and a diverse value proposition (Wager, 2017). With a single investment into a quality information technology system, the value that it produces can help formulate enormous profit and assist in producing a substantial amount of organizational value in helping achieve certain goals and tracking valuable data since a single IT investment has the ability to have a diverse set of value propositions, from an improvement in workflow, patient tracking, error mitigation, and improvement in access to data. These are some of the many components that should be included in the proposal of an IT project. It should include objectives such as how it will help improve the healthcare system/hospital, how the project sets it apart from others seen before, and should symbolize its dependability and accuracy in real time. Things such as cost, accuracy and reliability should all be addressed and stated clearly in a proposal in order to increase value of its service and make it stand out apart from others. 

Values that ensure valuable delivery in a health care facility is the patient interaction, to be able to effectively understand what the patient is going through and how they might feel with during their treatment or procedure is imperative in keeping patients happy and continuously coming to the same clinic and hospital. This accounts for any feedback that is given as well, some patients are very vocal about their stressors in the healthcare field and it is important to take note of these in order to mitigate future problems. One of the most important factors to ensure value delivery is resources and infrastructure, for example, technology must be up to date and up to the standards in order to keep up with workflow of a clinician and the hospital. Slow and outdated computers do more harm than good, long loading times and program crashings happen way too often at front desk check-ins and appointment scheduling that workflow is harmed more than it is helped. If a IT system is implemented, it must be ran on infrastructure that can handle it. One of the biggest roles and responsibilities for the information technology department in a health care setting is they "have an important role to play in ensuring medical wards, operating rooms, labor and delivery suites and emergency departments run smoothly. Some of these functions include billing, registration, health information management, ordering and receiving lab results, and specialist software for things like radiology or IV pumps" (Duncan, 2018). Privacy is also a crucial aspect in the IT department, to ensure that all financial reports, medical records, and other patient information are stored away and kept safetly and are only accessed by those who are allowed to access it. 

As a healthcare manager/administrator, I would have my IT services being organized in ways that there is a clear and concise individual or group of individuals that are in charge of a certain aspects. For example, for each department, there would be one supervisor/coordinator along with a few assistants to help them coordinate all personal to maintain a constant flow and communication in the workplace regarding patient information and clinic workflow. From there, I believe that concentration of different aspects should be utilized as well, such as a person that deals with communication between departments and another person that deals with data and record keeping. I also believe it to be imperative that we keep a close eye on what the employees are looking at specifically, how long they spend their time in a patient chart, to ensure that nothing that we should not be doing, is actually happening.