CPPDSM4008A - AT2 - CS3 - Q1:

Read through the following case study and respond to the questions (1-2)

This morning the photocopier stops working. You look into it and see it hasn't been serviced and a light is indicating a service call required. paper gets jammed in the top feeder all the time and the copies come out with streaky lines on them.

A salesperson comes into the office with a rush and wants this and that now because they have a very important listing in 30 minutes. This creates so much tension that staff have had enough and comments are flying around.

Administration is not happy with the lack of respect and attitude from sales staff using things, not cleaning up after themselves and seemingly no sense of responsibility to maintaining office equipment. Property managers are so task focused and they need the photocopier to work fast otherwise they can't meet the business deadlines. They complain to each other how the office is poorly run. Salespeople are busy and focused on targets and are very assertive and sometimes pushy, rude and impatient pushing menial tasks onto administration.

In general, the staff are generally rushed, and deadlines are just being met and not without stress in the office and people becoming agitated towards each other. The Licensee person in charge had a personal assistant for 20 years and the have recently retired.

The situation has become untenable unless you do something.

Question:

Suggest some ways to fix this scenario to restore the office to a positive place to work and build a teamwork environment for the future? How are you going to manage the different personalities and repair what seems like bruised relationships and put a system in place?

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