question archive The Eastern District Blankfine Products, Inc

The Eastern District Blankfine Products, Inc

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The Eastern District Blankfine Products, Inc., is organized as a cost center. The budget for the Eastern District of Blankfine Products, Inc, for the month ended October 31, 2012, is as follows:

Sales salaries ........... $ 683,200

System administration salaries ..... 373,460

Customer service salaries ........ 127,200

Billing salaries ........... 82,300

Maintenance ............. 226,170

Depreciation of Plant and equipment .... 76,860

Insurance and property taxes ....... 34,400

Total ............... $1,603,590

During October, the costs incurred in the Eastern District were as follows:

 

Sales salaries ........... $ 682,400

System administration salaries ..... 373,100

Customer service salaries ........ 150,100

Billing salaries ........... 81,750

Maintenance ............. 227,500

Depreciation of Plant and equipment .... 76,860

Insurance and property taxes ....... 34,500

Total ............... $1,626,210

Instructions

1. Prepare a budget performance report for the manager of the Eastern District of Blankfine Products for the month of October.

2. For which costs might the supervisor be expected to request supplemental reports?

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1.

BLANKFINE PRODUCTS, INC.

Budget Performance Report x Manager, Eastern District

For the Month Ended October 31, 2012

                                                                                                                                    Over        Under

                                                                                       Budget          Actual          Budget       Budget

 

Sales salaries..................................................        $     683,200  $     682,400     $        x       $    800

System administration salaries.......................            373,460          373,100                x             360

Customer service salaries...............................            127,200          150,100         22,900              x

Billing salaries................................................                 82,300            81,750                x             550

Maintenance...................................................              226,170          227,500           1,330               x

Depreciation of plant and equipment                          76,860            76,860               x               x

Insurance and property taxes.........................               34,400           34,500             100              x

      Total.........................................................         $1,603,590     $1,626,210       $24,330       $1,710

 

2.

The customer service salaries exceed the budget by over 18% of budget ($22,900/$127,200). The manager should request additional detailed information about the customer service department. There are several possible reasons for the budget variance. The manager should determine if the cause is related to an increase in salaries or an increase in people. If the latter, the manager may wish to determine if there has been an increase in customer service problems, hence a need to hire additional people. Such information could be used by the manager to solve customer service complaints and to reduce the number of future complaints.