question archive 1)Develop a basic customer service training manual for a service organisation of your choice
Subject:ManagementPrice:2.84 Bought5
1)Develop a basic customer service training manual for a service organisation of your choice. The organisation should be in the tourism, hospitality, or events industry.
2)The training manual can be presented by the method of your choice—written, computerised, PowerPoint, DVD video.
3)The customer service information that needs to be covered in the training manual includes but is not limited to:
4)Description of the organisation and types of products/ services offered.
5)Description of the basic target market including preferences, needs and expectations.
6)Professional service standards expected of service industry personnel.
7)How staff should share product and service information and suggestions with customers.
8)Types of socially and culturally diverse customers they could encounter and effective communication techniques for service delivery.
9)How to offer extras and add-ons with examples provided.
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