question archive 1) Whoare the Ritz Carlton customers, and what specific aspects of the market are theytargeting? 2)Doesthe Ritz Carlton have a service culture? If so, what have they done to createit, and what will they need to do to sustain it? · Howimportant is leadership in the creation of a service culture? Why? · Whatare the decision factors for the Ritz as they consider opening a new property?Draw the parallels that exist between the decisions that confront the Ritz andwhat has been discussed in class thus far relative to service operationsmanagement
1) Whoare the Ritz Carlton customers, and what specific aspects of the market are theytargeting? 2)Doesthe Ritz Carlton have a service culture? If so, what have they done to createit, and what will they need to do to sustain it? · Howimportant is leadership in the creation of a service culture? Why? · Whatare the decision factors for the Ritz as they consider opening a new property?Draw the parallels that exist between the decisions that confront the Ritz andwhat has been discussed in class thus far relative to service operationsmanagement
Subject:ManagementPrice: Bought3
1) Whoare the Ritz Carlton customers, and what specific aspects of the market are theytargeting?
2)Doesthe Ritz Carlton have a service culture? If so, what have they done to createit, and what will they need to do to sustain it?
· Howimportant is leadership in the creation of a service culture? Why?
· Whatare the decision factors for the Ritz as they consider opening a new property?Draw the parallels that exist between the decisions that confront the Ritz andwhat has been discussed in class thus far relative to service operationsmanagement.
· Whatare some of the challenges presented by the Washington DC property that may beunique vs. the openings of the other properties?
· Discussthe operational standards that are important to the Ritz? How do they reinforcethese, and how do they measure them?
· Describethe Seven Day Countdown process and its importance to the Ritz strategy,organizational readiness and the challenges that it may present.
Case Study Write up: Should the RitzCarlton change the Seven Day Countdown process?
