Role play 6 - Boys' night out It is 10pm and you and two of your team members are tending the bar tonight

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Role play 6 - Boys' night out It is 10pm and you and two of your team members are tending the bar tonight. The kitchen has just closed, and the bar is at about 50% occupancy. A rowdy group of young men stagger into the bar announcing in very slurred voices that it is Will's 21st birthday today and order a round of shots. You can clearly see that most of them are intoxicated.  You tell your team that you will handle this one, and in a very friendly but firm tone tell the group that you are sorry you won't be able to serve them tonight due to responsible service of alcohol legislation and the kitchen has just closed.  One of the group members turns nasty and calls you a rude name and spits on the floor. You politely ask them to leave and suggest they call it a night. The majority of the men say "Okay, okay we are leaving now", but two of the group refuse to leave and swear at you again. The other customers in the bar have all stopped their conversations and are looking on.