question archive List the four parts of the guests cycle and list one function that is accounting related to each part
Subject:Operations ManagementPrice:9.82 Bought3
List the four parts of the guests cycle and list one function that is accounting related to each part
Pre arrival stage- pick-up charges
Arrival stage- room rates
Occupancy stage- restaurant charges
Departure- guest payment clearance
Step-by-step explanation
1. Pre-arrival stage
The simplicity of making a reservation and the way the reservation agent engaged and described the hotel's services, such as room type, room rate, recreational facilities, and other nearby attractions, can all influence the guest's decision to make a reservation.
The information gathered during the reservation also aids the hotel in completing pre-registration tasks such as assigning a room based on the guest's request and charging the room rate to the guest's folio during the stay.
2. Arrival
The arrival step of the guest cycle involves registration and room assignment process. The guest starts a business relationship with the hotel through the front desk after arriving. It is the obligation of the front desk employees to answer any questions the guest may have, particularly regarding the details of the room rate of the packages he or she has booked.
3. Stage of occupancy
During the occupancy stage, a variety of charges such as restaurant charges, telephone, internet, travel desk, and so on have an impact on the guest and hotel accounts that are posted by the Front Office department. During the occupancy stage, other front office financial activities include verifying charges posted to the guest account and reviewing visitor accounts against the credit limit.
4. Departure
The guest vacates the room, receives an accurate statement of the settled accounts, returns the room keys, and departs the hotel at the time of departure. When a visitor checks out, the front desk changes the room's availability and informs the housekeeping crew. (The status of the room is automatically changed in hotels that use property management software.)
At this point, the front desk collects comments on the hotel's visitor experience by passing over a guest feedback form.