How do the five dimensions of service quality differ from those of product quality? Illustrate your answer with examples.

In terms of length, diameter, thickness, height, weight, appearance, strength, size, color, and form, service quality varies from product quality. They can be physically tested, and defects can be removed. The five significant aspects of product quality are:

Quality of design: According to the quality design, consumers have their tastes and preferences and want their goods according to their requirements.

Level of conformity: A product is assembled according to such requirements, which must be adhered to without any defects at all times. The finished products must meet product design specifications.

Protection- No damage should be caused to consumer goods while handling finished goods, and it should be safe to touch.

Reliability - Goods should not become non-functional or quickly break down. They should be trustworthy and reliable. They must be in service for a long time to be considered a dependable product.

Proper storage: Once a product is manufactured, it must be properly processed and packaged. The consistency of the commodity should be preserved until expiration.

Thus, since product quality is something visible that can be observed, the five dimensions of product quality and service quality vary. In contrast, service quality is something that can only be sensed. Feelings can vary from person to person, so a dynamic phenomenon is the calculation of service quality.