In this assessment I will identify three employee conflict situations observed with the management staff of the Turul Winery within the FLIGBY simulation and discuss resolution options. Overall, the simulation guides the participant through various problems then provides feedback on the actions taken. The FLIGBY game and the required reading material provided many suggestions and procedures which can be used as a guide which will be reflected in this assessment.

Conflicts

There are numerous conflicts within the FLIGBY simulation at the Turul Winery amongst the management team. To streamline the Winery’s mission, vision, and values the general manager experiences resistance because the team wants to go in different directions. One conflict is with Alex, the chief winemaker, who feels that the focus should be on the premium brands rather than cheaper wines. Rebecca, the sales manager, disagrees with Alex and thinks that the winery should indeed focus on larger sales for the cheaper wines. The second conflict exists between Rebecca and Ellen, the hospitality manager. Rebecca feels that Ellen has nothing to offer that would move the winery forward. During the arrival of the management team to the meeting called to discuss the company’s mission statement, Rebecca verbally expresses her opposition to Ellen being included and to Ellen as she enters the room. The third conflict I will discuss is the one that exist between Rebecca and Larry. Rebecca thinks that Larry is abdicating his responsibility as the assistant winemaker by not being present for a prescheduled customer meeting. Larry feels that is important for him to be able to support his wife through her difficult pregnancy.

Motivation for Conflicts

Both Rebecca and Alex expressed substantial logic behind their quality versus quantity argument. Alex feels that because he has a great amount of knowledge and experience in making wine at Turul he is somehow predominantly responsible for them winning so many awards for their high-end wines. He wants to move forward but also wants to maintain tradition. On the other hand, Rebecca is motivated by producing larger quantities of less expensive wine to help increase revenue and market share. The motivation behind Rebecca being adamant about Ellen not being included in the decision-making process is mainly because she wants to be in complete control. The behavior she displays is an indication that she does not value Ellen’s contribution to the winery and feels that she offers nothing to move the winery in the direction it needs to go. Ellen feels that she is an important part of the winery’s team and has a lot to offer. She expresses the importance of her many years of experience as the winery’s hospitality manager and is motivated by her vast knowledge of the employees and the surrounding community. Larry motivation for not wanting to stay with Rebecca for the customer’s sales meeting is that his wife may be in labor and does not want to miss the birth of his child. Rebecca’s motivation is that if Larry is not available, she will have no choice but to have Alex attend. This will place limitations on her being able to generate revenue from sales made to the customer with the lower grade wines.

Plan for Negotiation

I will be discussing a plan for negotiating a resolution for the conflict between Rebecca and Alex.

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