Question 1

You have completed a research project and have come up with some interesting and persuasive content. Although your ideas are spot-on, the format of your final report is difficult to read and a little confusing. This .

A. is problematic, as it will undermine your credibility

B. communicates to your audience that you are professional

C. is irrelevant, as the strength of your content will still shine through

D. won't affect the reception of your report, as formatting is only a very minor issue

Question 2

When you stare at a blank page or a blank computer monitor without a clue of how to begin a composition, you are .

A. engaging in free writing

B. suffering from writer's block

C. struggling with the perfectionist syndrome

D. thinking aloud

Question 3

If the purpose of your message is to inform parents about the new dismissal procedure designed to alleviate problems with the current process at your school, which of the following best represents the desired outcome of your message?

A. that parents will analyze the situation themselves

B. that parents will be willing to help

C. that parents will want to improve their children's experiences

D. that parents will follow the new process you are implementing

Question 4

Which would be the best way to persuade your boss to implement a flex-time schedule in your office?

A. provide research that shows that this arrangement is workable and often results in increased productivity

B. give the boss the names of the employees who would be interested in working a flex-time schedule

C. tell the boss how happy it would make you to have the flexibility to accommodate your personal interests

D. inform the boss about the many leisure activities that employees would be able to engage in if the flex-time schedule were implemented

Question 5

The final step of the ACE process, evaluating, includes .

A. drafting your message

B. analyzing your audience

C. selecting the best medium

D. considering feedback

Question 6

Starting in September, your company plans to increase the monthly fees it charges to its clients. You are drafting a letter to mail to your clients to inform them of this increase, and hopefully to persuade them to keep their business with you. In analyzing your audience you determine that .

A. the clients need to be made aware of the fees they currently pay

B. the clients need to know how your company will use the revenue from the fees

C. the clients don't need any information until September since that is when the increase will go into effect

D. the clients need to be told what the new fee structure is

Question 7

Which of the following is done in the first step of ACE?

A. analyzing the purpose

B. organizing content

C. revising the content

D. formatting conventions

Question 8

Reviewing your message and considering feedback .

A. generally leads to less successful proposals

B. may lead you to reconsider the decisions concerning content, audience, and medium

C. is part of composing, the second step of the ACE process

D. will be time-consuming and unnecessary

Question 9

When selecting a medium for a message, email .

A. is not efficient for disseminating information to many people

B. ensures immediate feedback

C. may not be appropriate for sending sensitive content

D. cannot create a permanent record

Question 10

Business emails .

A. should focus on only one topic

B. should contain only one paragraph

C. should not contain bullet points

D. should use generic headings

Question 11

Brief messages, such as emails or short presentations at meetings, .

A. require elaborate outlines

B. require the use of a tree chart in order to be outlined properly

C. do not benefit from the outlining process

D. might only need a few bullet points or questions as their outlines

Question 12

Which of the following does composing involve?

A. proofreading

B. revising

C. organizing content

D. determining the purpose of the message

Question 13

Which of the following statements about revising a written communication is true?

A. The first draft will never include incomplete thoughts.

B. The first draft rarely contains awkward sentences.

C. Written communication provides the opportunity to revise your message as you are communicating it based on immediate feedback.

D. By the time you get to the end of your first draft you may have discovered new ideas about what to say.

Question 14

Keeping your purpose and desired outcome in mind as you write your message is most likely to help you evaluate whether your content .

A. supports your goal

B. is formatted correctly

C. is using the appropriate font style

D. has any spelling errors

Question 15

When conducting the audience analysis for a persuasive message, which of the following is one of the recommended questions to consider?

A. How should you organize the persuasive message?

B. What information does the audience need to know and why?

C. How should I design the format and delivery?

D. Does the content ensure complete information?

Question 16

The first draft of a message focuses on .

A. analyzing your audience

B. getting your thoughts on paper

C. evaluating your word choices

D. perfecting your grammar

Question 17

A letter would be appropriate for which of the following situations?

A. sending a list of the year’s public holidays to all employees

B. alerting employees that a flex-time schedule is going into effect

C. communicating news to a client

D. sending the project schedule to a team

Question 18

Which of the following key decisions is involved in composing?

A. What must be the purpose of the message?

B. Which mode of communication must be used?

C. How can the content be revised effectively?

D. How can the format be designed for the best effect?

Question 19

You receive a flyer in the mail telling you about the new and improved cleaning power of Brite laundry detergent. Which of the following is most likely to be the purpose of this message?

A. document the scientific advances in the manufacturing of laundry detergent

B. describe the technology that led to the new formula for Brite

C. congratulate Brite's research department on its achievements

D. persuade customers to buy Brite

Question 20

In the ACE process for communication, the second step is __.

A. composing

B. cutting

C. collaborating

D. copying

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