Sarah just started her job as human resources manager at In the Dog House, a retail chain specializing in dog apparel and accessories. The organization has 35 stores with 250 employees in Lahore, Karachi, and Islamabad. As the chain has grown, the training programs have been conducted somewhat piecemeal. Upon visiting some of the stores in a three-week tour, Sarah has realized that all the stores seem to have different ways of training their in-store employees. When she digs further, she realizes even the corporate offices, which employ seventy-five people, have no formal training program. In the past, they have done informal and optional brown bag lunch training to keep employees up to date. As a result, Sarah develops a survey using SurveyMonkey and sends it to all seventy-five corporate employees. She created a rating system, with 1 meaning strongly disagree and 5 meaning strongly agree. Employees were not required to answer all questions, hence the variation in the number of responses column. After this task, JoAnn creates a slightly different survey and sends it to all store managers, asking them to encourage their retail employees to take the survey. The results are shown here.

Question Number of Responses Average Rating

I am content with the benefits I am receiving. 143 1.2

I feel my store works well as a team. 190 4.1

I appreciate the amount of product training and

information offered at In the Dog House. 182 2.34

I can see myself growing professionally here. 158 1.99

I feel I am paid fairly. 182 3.2

My supervisor works with my schedule,

so I work at times that are convenient for me 172 3.67

I feel confident if I had to evacuate the store,

I would know what to and could help customers. 179 2.88

I think my store manager is a great manager. 139 3.34

The orientation training I received was helpful in

understanding the expectations of the job. 183 4.3

I am interested in developing my career at In the Dog House. 174 1.69

1.      What should Sarah do first with respect to training and which topics she needs to concentrate more? Design a complete training and development program for Sarah catering the training needs of In the Dog House Retail Employee. Which method would you suggest for training them? (15)

2.     Develop a complete performance appraisal system using Graphical rating scale measuring both competencies and objectives/ goals for Retail employees. (20)

3.     Suggest Ms. Rabia an incentive plan for Retail employees, justify your answer. Which benefits should she offers? (10)

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