Overview: Electronic media provides you with many options for creating effective messages in business. Many scenarios come up in which you will be asked to craft a positive message in response to a customer’s issue. In this assignment, you will be asked to compose messages from both the perspective of a customer and a customer service representative.

Instructions:

• Choose a recent purchase or customer experience you have had that did not meet your expectations.

• Write an email to the company expressing your dissatisfaction and concerns.

• Place yourself as the customer service representative receiving your email and respond appropriately.

Requirements:

• Your email messages should be brief and to the point.

• Be sure to use the proper tone appropriate for the scenario.

• Include a clear subject line in each email.

• Use a professional tone

READ THE ATTACHED FILE BE SURE TO READ THE RUBRIC!

pur-new-sol

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